Returns & Exchanges

At Dead by Daylight, we want you to be thrilled with your survival gear. If your purchase isn't a perfect fit, you can return or exchange unworn items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided via email to ensure your gear reaches us safely.

3

Pack Your Gear

Place the items in their original packaging, ensuring all tags are attached, and securely seal the package with the new shipping label attached.

4

Receive Your Refund

After our team inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing